(Updated October 2024)
How COVR Services Pty Ltd Handles Your Privacy
As a trusted provider of extended warranties for vehicles and lifestyle assets, Covr
Services Pty Ltd ACN: 677 400 789 (trading as Covr Warranty) is committed to
protecting the privacy of our clents, prospective clients, industry partners, and other
stakeholders.
This Privacy Policy outlines how we manage your personal information on our
website www.covrwarranty.com.au and in our overall privacy practices.
Information We Collect
To provide services and support, we may collect personal information such as your
name, address, business name, phone number, and email address. Additional
details, including information about your vehicle will be collected if you're seeking
extended warranty coverage. We also collect your service preferences to meet
specific requests.
We gather data on website activity, including the number of visitors, pages viewed,
navigation patterns, and other statistics, for analytical purposes. This information is
collected anonymously and cannot be used to identify you personally.
If required, we may collect your credit card or bank details to process payments.
However, this information is typically handled by our third-party payment processors,
which have their own privacy and security policies.
We also may place cookies on your computer to enhance your browsing experience.
These cookies may be linked to your personal information to recognize your browser
and improve website interactions. You can choose to disable cookies, but it may limit
certain website features.
Use and Disclosure of your Personal Information
We use your personal information only for the purposes it was collected. Our team,
including staff, website partners, industry collaborators, and suppliers, may access
this information to provide the services you requested.
We may share your information with third parties, such as our warranty provider,
payment processors, mailing house partners, or debt collection agencies to facilitate
transactions, send requested information, or handle unpaid invoices. Your
information will not be shared, sold, or disclosed to other third parties without your
consent, except where required or authorized by law.
On occasion, we may release aggregated, non-identifiable information for reporting
purposes. We also run direct marketing campaigns, providing details on how to opt
out of future communications.
Personal Information SecurityWe are committed to securing the data you provide. Reasonable steps are taken to
protect your personal information from unauthorized access, loss, misuse, or
modification.
Transfer of Personal Information
In the event that Covr Services Pty Ltd is acquired, goes out of business, or enters
bankruptcy, our user database, including your personal information, may be
transferred to a third party. The new owner will continue to use your data as per this
policy.
Cross-Border Disclosure of Information
Some members of our team or partners with access to your personal data may be
located outside Australia. We ensure their privacy practices align with our Privacy
Policy, regardless of their location. Covr Services Pty Ltd remains accountable for
any mishandling of personal information by overseas recipients.
Links to Third-Party Websites
Covr Services Pty Ltd may link to third-party websites. Please note that Covr
Services Pty Ltd is not responsible for the privacy practices of these external sites.
Advertising and Cookies
Third-party advertising partners, including Google and Facebook, may use cookies
to display targeted ads based on your previous website visits. Cookies enable these
ads to be more relevant to your interests. You can manage your ad preferences
through the Google Ad Preferences page or opt out entirely using a browser plugin.
Changes to Privacy Policy
Covr Services Pty Ltd may update this Privacy Policy at its discretion. We encourage
you to review this page regularly. Continued use of our website after any updates
constitutes your acceptance of the changes.
Accessing Your Personal Information
You can request access to the personal information we hold about you. For access
requests, or if you have questions or complaints about our privacy practices, please
contact us:
Privacy Officer:
COVR Services Pty Ltd
Level 4/459 Church Street
Richmond VIC 3121
info@covrwarranty.com.au
For more details on the Privacy Act 1988, visit the Office of the Australian
Information Commissioner.
